SMS Compliance

Verbal SMS Consent Script & Opt-In Workflow

This document outlines the exact verbal consent process used by Oh/Jo Tech tenant facilities to obtain SMS opt-in from end users during in-person check-in.

Effective: January 1, 2026
Updated: February 13, 2026
v2.0

TL;DRQuick Summary

  • Verbal consent must include all six TCPA-required disclosures
  • Consent is logged in the Oh/Jo system immediately after agreement
  • A confirmation SMS is sent automatically after opt-in
  • Users can opt out at any time via STOP, in-app, or staff request

1Verbal Consent Script

The following is the exact dialogue used during in-person check-in at tenant facilities.

StaffFacility front desk
"Hi! Would you like to receive SMS notifications from [Facility Name] via Oh/Jo about your waitlist and booking updates? Message and data rates may apply. Message frequency varies. You can reply STOP at any time to opt out, or HELP for assistance. Our privacy policy is available at ohjotech.com/legal/privacy."
CustomerEnd user
"Yes, please."
StaffConfirms enrollment
"Great, I've signed you up. You'll receive a confirmation text shortly."
SystemAutomated confirmation SMS
"You're signed up for SMS alerts from [Facility Name] via Oh/Jo. You'll receive waitlist and booking updates only. Msg & data rates may apply. Msg frequency varies. Reply STOP to opt out. Reply HELP for help."

2Required Disclosures in Script

All TCPA-required elements are present in the verbal script above.

  • Business/facility name identifying the sender — "[Facility Name] via Oh/Jo"
  • "Message and data rates may apply"
  • Message frequency disclosure — "Message frequency varies"
  • STOP keyword for opt-out — "Reply STOP to opt out"
  • HELP keyword for assistance — "Reply HELP for assistance"
  • Reference to privacy policy — ohjotech.com/legal/privacy

3Consent Logging

Consent is recorded in the Oh/Jo Tech platform immediately after the customer agrees. The following data points are captured:

Consent Record Fields
WHOCustomer name, phone number
WHENDate and time with timezone (e.g., 2026-02-12 at 3:45 PM CST)
HOWVerbal consent at in-person check-in
WHATSMS notifications (waitlist updates, booking confirmations, session reminders)
WHERELogged in Oh/Jo Tech platform, tied to user profile
STAFFName/ID of staff member who collected consent
Note: Only users with recorded consent in the Oh/Jo system may receive non-transactional SMS. Consent records are retained for compliance auditing.

4Sample Messages Sent After Opt-In

The following are representative SMS messages sent to opted-in users.

Waitlist Update

Great news! A spot opened up at Sunset Courts for 4:00 PM today. Tap here to confirm: [link]. Reply STOP to unsubscribe.

Booking Confirmation

Your reservation at Sunset Courts for Court 3 on Feb 14 at 6:00 PM is confirmed. Check in at the front desk. Reply STOP to unsubscribe.

Session Reminder

Reminder: Your reservation at Sunset Courts starts in 15 minutes. Reply STOP to opt out.

5Opt-Out Process

Users can opt out of SMS messaging at any time through any of the following methods:

  • Reply STOP to any SMS message

    Honored immediately upon receipt

  • Adjust notification preferences in the Oh/Jo app

    Toggle SMS notifications off in account settings

  • Contact facility staff directly

    Staff will update the user's preferences in the Oh/Jo system

  • Email admin@ohjoenterprises.com

    Opt-out processed within 24 hours

STOP confirmation message: "You've been unsubscribed from [Facility Name] SMS alerts via Oh/Jo. You will not receive further messages. Reply START to re-subscribe."

6HELP Response

When a user replies HELP, they receive the following automated response:

HELP Response Message
[Facility Name] via Oh/Jo: You're subscribed to waitlist and booking alerts. Msg & data rates may apply. Msg frequency varies. Reply STOP to cancel. For help, contact the facility or visit ohjotech.com

Related Policies

Questions? Contact admin@ohjoenterprises.com